More Information how Hotel Connect can assist

Some thoughts on why the service we provide can help your hotel run more efficiently, effectively and most of all be more profitable…

We have been where you are, we are seasoned business managers, hoteliers and expert customer service providers. Having managed various hotels across the globe, we understand the importance of delivering 5* service all of the time. However we also understand the obstacles you face to ensure this delivery, which is why Hotel Connect was established.

We know the importance of every communication with customers and we recruit only the best talent to work with our clients and our clients guests, providing nothing less than 100% committed professionalism alongside a positive and can-do attitude, caring for your business as if it was our own.

What we do is simple, we manage your communications when you want us to, this can be ad-hoc overflow calls or it can be a fully managed reception and back office function.

✔    Your own dedicated Receptionist and/or Reception Team

✔    All calls answered as if we were sitting right there in your reception area

✔    All communications delivered professionally, courteously and in your business name

✔    We can handle enquiries, make and amend reservations, up-sell services and much more

✔    Choose from Reception, Reservations and Revenue or our Full Concierge Service

MSo what does outsourcing your receptionist role actually do for you and your business?

The benefits of outsourcing are clear, it will reduce your costs (our monthly fee versus 1 or more extra team members), efficiencies in responding to your guests straight away (no need for calls backs or risking them going elsewhere), and allowing your resident team the time and flexibility to manage your guests needs with face to face customer service delivery.

But don’t just take our word for it, see our many testimonials and client responses below:

Felbrigg Lodge Hotel

We have used the services of Hotel Connect for the past 4 years here at Felbrigg Lodge Hotel in North Norfolk. The telephone answering service offered is second to none with customers often commenting on the quick response to their calls and the courtesy and friendliness of the staff answering the phone.

We find the service offered by Wendy and her team invaluable as we only have a small team here at the Hotel and it means we don’t miss calls and potential bookings and other important guests requests and messages.

It only takes one missed call to have cost us several hundred pounds so not only does the Hotel Connect team make us more efficient, it makes us money.